![]() ![]() Return to the Print and Scan Doctor, click Network, and then click Troubleshoot Firewalls.Temporarily disable firewall software on the computer If you cannot start WIA, make sure the following services are also Started and set as the Automatic startup type. If the status is 'Disabled', right-click Windows Image Acquisition (WIA), click Properties, click the General tab, click Start under the Service status, and then select Automatic from the Startup type dropdown menu. If the status is 'Started' and the Startup type is 'Automatic', WIA is running correctly. Search Windows for view local services, and then click the View local services Control panel setting in the list of results.įind Windows Image Acquisition (WIA) in the Name column and look at the Status and Startup type values. If your printer name is not in the results, skip to the step to install the HP software for your printer. If HP Solution Center opens, click Scan Settings to view scan connection status, settings, and preferences. If HP Printer Assistant opens, click Scan a Document or Photo or Manage Scan to Computer, and then make sure the check box is selected next to Automatically start Scan to Computer when I log onto Windows. Search Windows for your printer model name, and then click the printer name in the list of results. Make sure the printer power cord connects directly to an electrical outlet and not through a surge protector or power strip.Ĭlose all running programs on your computer, and then shut down the computer. Restart devices and check driver scan settings Kudos to you on that score.:)įor better clarity and to assist you better I would require more information regarding this:ĭid you do any changes to the computer or printer? Superb analysis and brilliant diagnosis of the issue before posting. HP Instant for taking an interest in the HP Support Forums After reading your post I see that you require assistance with the printer not scanning.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]()
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